Configure Outlook You can configure Microsoft Outlook to access your Office 365 account by setting up an Exchange connection. An Exchange connection provides access your email, calendar, contacts, and tasks in Outlook. Note: If you are facing issues adding your @wisc.edu account to Outlook, you should enable the IMAP protocol and setup your @wisc.edu email as an IMAP account. Instructions on how to enable the IMAP protocol can be found here.

Accessing a Shared Mailbox with Outlook Web Application (OWA) Option 1 • Navigate to (substituting the shared mailbox's alias for ). • Enter your personal UIC email address and ACCC Common Password when prompted. • After logging in you will be working in the shared mailbox. Option 2 • Log in to with your UIC email address and ACCC common password. • Select the drop-down link displaying your name at the top of right of the window (next to the log off link). • In the drop-down Open Other Mailbox window, enter the name of the shared mailbox.

• A new window will open and you will be working in the shared mailbox. Accessing a Shared Mailbox with the Outlook Client Outlook for Mac 2011/2016 • While logged in to Outlook select Tools and then Accounts. • In the Accounts window highlight your Microsoft Exchange account and select Advanced. • In the Advanced window select the Delegates tab. • Navigate to the People I am delegate for section.

• Click Add or + button. • In the Select Users search field; enter the name of the shared mailbox and then click then click Find. • Highlight the mailbox name then click OK and OK to close all previous windows. • You will now have a permanent link to the shared mailbox in your mail folder hierarchy. Outlook 2010/2013/2016 • While logged in to Outlook select File Tab and click on Account Settings. • In the Account Settings window highlight your Microsoft Exchange account and select Change.

• In the Change E-mail Account window select the More Settings button. • Navigate to the Advanced tab. • In the Open these additional mailboxes display select the Add button. • Enter the name of the shared mailbox and select OK. • Select OK again and close all previous windows. • You will now have a permanent link to the shared mailbox in your mail folder hierarchy.

• Make sure Outlook is closed. • From the Start menu, open Control Panel View by Large icons Mail Show Profiles • Click Add • Name the profile and click OK • In the E-mail Address field, type your email address – e.g., • If you are prompted for your password, type your HawkID password in the Password field and re-enter your HawkID password to confirm. • Click Next. • After the account configures, click Finish. • Open Outlook. Outlook will open, but it may take several minutes as it prepares for the first use. • Open Outlook 2013.

• If this is your first time using Outlook, select Email Account. If you have a personal account previously configured, select File Info Account Settings Account Settings New.

Or from the start menu, open Control Panel View by Large icons Mail Show Profiles Add • Enter your Display name in the Your Name field. Eg: Doe, Jane K • Enter your email alias in the Email Address field. Eg: • Enter your HawkID password in the Password field. • Click Next. • Wait and you will get a prompt for your credentials.

Change the User name to your (eg: ) and use your HawkID password. Check the ' Remember this password' the click Ok. • Note: you will probably get prompted for your credentials a second time. Repeat step 7.

Again it may need to sit for a bit while it contacts the server, but it should be able to complete configuration. • After the account configures, click Finish. • Start Outlook if you aren't already in it. Outlook will open, but it may take several minutes as it prepares for the first use. NOTE: Microsoft is diminishing support for Outlook 2010 - consider upgrading to Outlook 2016 to have the latest features.

In order to use Outlook 2010 with Microsoft Office 365, you must be running the most recent version of Outlook 2010. Please note that this must to be done before moving to Office 365 or before opening Outlook 2010 after moving to Office 365. To ensure you are able to sync your email, make sure • Open Outlook 2010. • If this is your first time using Outlook, select Email Account.